A Study on factors influncing Satisfaction of Indian SME Exporters with Export Credit Guarantee Corporation (ECGC) Services

Abstract

Small and Medium Enterprises (SMEs) are an important part of the Indian export economy as they contribute significantly towards job creation and foreign exchange. Nonetheless, SMEs are exposed to significant risks in international trade, such as payment defaults, political uncertainties, and market volatility. In order to protect exporters, the Export Credit Guarantee Corporation (ECGC) offers risk mitigation services. The article explores the satisfaction degree of Indian SME exporters using ECGC services in terms of quality of service, settlement of claims, awareness and effectiveness. The results indicate that although ECGC services are useful in mitigating the risk of exports, the awareness, time taken to settle claims, and customer service should be improved to increase the level of satisfaction among SMEs.